Sales & Purchasing
Why does the product price sometimes change?
Our prices are based on US dollars (USD). When you view or pay in another currency—such as Japanese yen, euros, Korean won, or Chinese yuan—the displayed and final amounts may change as exchange rates fluctuate.
If you use PayPal Express Checkout, PayPal or your card issuer may charge a currency-conversion or foreign-transaction fee, depending on your account settings. As a result, the final amount may differ from the price shown in our store. Payments processed through Shopify Payments are not subject to an additional PayPal fee, although your bank or card issuer may still apply its own charges.
Why can’t I pay with PayPal?
PayPal checkout is currently available only for payments in US dollars (USD), euros (EUR), and Japanese yen (JPY). If PayPal does not appear as a payment option, change your selected currency to USD, EUR, or JPY. Then remove the item from your cart, add it again, and proceed to checkout.
I purchased a product but haven’t received the download information. What should I do?
After your purchase is completed, we will email your order confirmation and download link to the address used at checkout. Some email services may place these messages in the Spam, Junk, or Promotions folder. Please check those folders first.
If you still cannot find the email, contact us and include your order number so we can assist you.
I’m not satisfied with my purchase. Can I request a refund?
Because our products are digital files, purchases are generally non-refundable. Please review our Refund Policy for details. If you are unable to download, open, or use a purchased product, contact us and we will help you troubleshoot the issue.
How can I request an invoice or receipt?
Please contact us and include your order number. We will send your invoice or receipt within 2–3 business days.
Troubleshooting
I can’t open a ZIP file. What should I do?
We use WinArchiver for Mac when checking our archive files, and we have confirmed that they can be extracted with standard archive software on both Windows and macOS. First, download the file again and make sure the download finishes completely. If the issue continues, try a different extraction application or computer. You can also contact us for assistance.
I can’t open or play the audio files. What should I do?
Make sure your device volume is turned up and the correct audio output is selected. If the files may be incomplete or corrupted, download the product again and extract it once more. If the issue continues, contact us and tell us your operating system, media player, and order number.
Can I edit the loop-start and loop-end points in OGG files?
Yes. You can use an audio editor such as Audacity to adjust the loop-start and loop-end points to suit your project.